Privacy policy

Personal data we process

We process your personal data because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data we process:

– First and last name
– Address details
– Phone number
– Email address
– Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old, unless they have permission from their parents or guardian. However, we cannot verify whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal data about a minor without that consent, please contact us, and we will delete this information.

For what purpose and on what legal basis we process personal data

We process your personal data for the following purposes:

– To be able to call or email you if this is necessary to provide our services
– To inform you about changes to our services and products

Automated decision-making

We do not make decisions based on automated processing about matters that could have significant consequences for individuals. These are decisions made by computer programs or systems, without human involvement, such as an employee.

How long we retain personal data

We do not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following categories of personal data:

– First and last name: maximum of 5 years, unless a longer period is legally required or necessary for the performance of the agreement;
– Address details: maximum of 5 years, unless a longer period is legally required or necessary for the performance of the agreement;
– Phone number: maximum of 5 years, unless a longer period is legally required or necessary for the performance of the agreement;
– Email address: maximum of 5 years, unless a longer period is legally required or necessary for the performance of the agreement;
– Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone: maximum of 5 years, unless a longer period is legally required or necessary for the performance of the agreement;
– Bank account number: maximum of 5 years, unless a longer period is legally required or necessary for the performance of the agreement;

Sharing personal data with third parties

We do not sell your data to third parties and will only provide it if this is necessary for the performance of our agreement with you or to comply with a legal obligation. We enter into a data processing agreement with companies that process your data on our behalf, to ensure the same level of security and confidentiality of your data. We remain responsible for these processing operations.

Cookies, or similar technologies, that we use

We use functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. We use cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to ensure the website functions properly and can be optimized. In addition, we place cookies that track your browsing behavior so that we can offer customized content and advertisements. During your first visit to our website, we already informed you about these cookies and asked for your consent to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. You can also delete all information previously stored via your browser settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Viewing, correcting or deleting data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw any consent you may have given for data processing or to object to the processing of your personal data by us, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or to another organization named by you. You can send us a request to view, correct, delete or transfer your personal data, or a request to withdraw your consent or object to the processing of your personal data. To ensure that the request for access has been made by you, we ask you to include a copy of your identity document with the request. In this copy, please black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. We would also like to point out that you have the option to submit a complaint to the national supervisory authority, the Dutch Data Protection Authority. You can do this via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact us.